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The Healing Place

The Bethel Free Health Clinic, Inc.

Our Board of Directors has adopted a Quality of Care policy to ensure that the Bethel Free Health Clinic, Inc. delivers quality care to our patients.  Procedures are in place to evaluate our administrative, personnel, and clinical functions to determine if we are operating at an effective level to ensure the maximum protection of patients, staff, volunteers and the clinic itself.  We have patient focused performance improvement program in place to identify opportunities to improve organizational and individual staff performance. 

 

The Board has appointed a Quality Assurance Committee responsible for examining and reporting clinic wide QU activities including peer review, patient and volunteer satisfaction.

 

Clinic patients are surveyed on issues concerning privacy, timeliness, compassion, respect and treatment.  Clinic staff and volunteers are surveyed on issues concerning quality of work, communication, adherence to our mission, and pride in work.  Medical records review is a critical element of our peer review system.

 

Patient satisfaction statistics and comments are reported on a monthly basis to the Board for review.  Those statistics will be posted here. 

 

Volunteer satisfaction statistics and comments are reported on a semi-annual basis to the Board for review.  Those statistics will be posted here..

Quality Assurance

Patient Satisfaction

 Volunteer Satisfaction

The Quality Assurance Committee initiated the Patient Satisfaction Survey program on December 30, 2008.  Survey forms are anonymous.  A display informing patients of the Satisfaction Survey is placed on the Registrar’s Desk.  Patients are given a satisfaction survey by either the Registrar or by the physician. 

 

The survey examines a patient’s level of satisfaction regarding privacy, timeliness, compassion, respect, and treatment received at the Bethel Free Health Clinic, Inc.  Questionnaire items include:

 

Total amount of time spent waiting at the clinic.

Person who recorded initial complaint & took vitals.

Doctor listened and answered my questions.

Doctor took time to discuss and explain medical decisions and judgments.

Amount of information I obtained to protect my health and prevent illness.

Level of privacy.

Treated with compassion by staff and volunteers.

 

Fifty-nine percent of our patients provided care in March 2010 completed a satisfaction survey.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Level of Satisfaction:

 

 

Our volunteers are also asked to complete a satisfaction survey so that we can continually be mindful of ways to maintain an environment in which they want to volunteer.  Without volunteers, the Bethel Free Health Clinic, Inc. would cease to exist.

 

We’ll share comments from those surveys here and will post stories from our volunteers who would like to share their experiences at our clinic.

 

The results from our 2009 Volunteer Satisfaction Survey include:

 

1. Orientation to the Clinic was clear and informative.    

2. Time and efforts in the clinic are appreciated and recognized.                                                                                            

3.  Positive climate of teamwork.                                         

4.  Have support and guidance needed to accomplish duties.

5.  Volunteer work is challenging and interesting.                

6.  Volunteer work makes a unique and valuable difference in our community.