quality assurance

Bethel Free Clinic

Our Board of Directors has adopted a Quality of Care policy to ensure that the Bethel Free Health Clinic, Inc. delivers quality care to our patients.

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Contact Info

1650 Carrol Drive Biloxi, Mississippi 39531

228-594-3640

Open Hours

M–F: 8am - 4pm

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Your Assurance

Procedures are in place to evaluate our administrative, personnel, and clinical functions to determine if we are operating at an adequate level to ensure the maximum protection of patients, staff, volunteers, and the clinic itself. We have a patient-focused performance improvement program in place to identify opportunities to improve organizational and individual staff performance.

The Board has appointed a Quality Assurance Committee responsible for examining and reporting clinic wide QA activities, including peer review, patient and volunteer satisfaction.

Clinic patients are surveyed on issues concerning privacy, timeliness, compassion, respect, and treatment. Clinic staff and volunteers are surveyed on issues concerning quality of work, communication, adherence to our mission, and pride in work. Medical records review is a critical element of our peer review system.

Patient satisfaction statistics and comments are reported every quarter to the Board for review. Those statistics will be posted here.

Volunteer satisfaction statistics and comments are reported on an annual basis to the Board for review. Those statistics will be posted here.

Patient Satisfaction

The Quality Assurance Committee initiated the Patient Satisfaction Survey program on December 30, 2008. Survey forms are anonymous. A display informing patients of the Satisfaction Survey is placed on the Registrar’s Desk. Patients are given a satisfaction survey by either the Registrar or by the physician.

The survey examines a patient’s level of satisfaction regarding privacy, timeliness, compassion, respect, and treatment received at the Bethel Free Health Clinic, Inc. Questionnaire items include:

From December 30, 2008, though December 2011, 2,073 patients completed a satisfaction survey, a response rate of 51%.

Demographics

  • Male 32% 32%
  • Female 66% 66%
  • Age 41% 41%
  • Initial Clinic Visit 50% 50%
  • Visit was for me 80% 80%
  • Visit was NOT for me 7% 7%

Race

  • African-American 29% 29%
  • American Indian 2% 2%
  • Asian/Pacific Islander 2% 2%
  • Caucasian 54% 54%
  • Latino/Hispanic 6% 6%
  • Mixed 2% 2%
  • Other 3% 3%

Transportation to the Clinic

  • Walked 10% 10%
  • Taxi 1% 1%
  • Car 81% 81%
  • Bus 2% 2%
  • Other 5% 5%

Miles Traveled

  • 0 – 5 36% 36%
  • 6 – 10 30% 30%
  • More than 10 miles 33% 33%